Terms & Conditions

Last updated: 16 October 2026

These terms apply to secretlub.com and your dealings with SecretLub. Read them together with our Privacy Policy, Shipping Policy and Returns & Refunds.

1. Store status and contact

The site currently accepts order requests only. Online payment is not enabled. A request is not an accepted sale and does not create an obligation to pay. The seller's full legal identity, registration and tax details, business address and final delivery arrangements must be completed before paid orders are accepted. Current contact details are on Contact Us.

2. Adults only

You must be at least 18 years old and legally entitled to purchase these products where you live. Provide accurate contact and delivery information when making a request.

3. Products and availability

Descriptions, photographs and prices help you assess the products. The preview catalogue contains sample products. Stock, specifications and suitability must be confirmed before an order is accepted. If we discover a material error, we will explain it and ask you whether you wish to proceed on the corrected basis.

4. Prices and order acceptance

Prices are displayed in EUR. We will confirm the complete payable amount, applicable taxes and any delivery charges before you agree to a paid order. A shipping amount marked "To confirm" does not mean free shipping. Sending a request or receiving an automatic reference is not confirmation of payment or dispatch.

5. Payments and Viva.com

See Payment Methods for the current payment status. Viva.com is a planned payment provider; its mention does not mean that an integration or merchant approval is already active. If Viva.com Smart Checkout is enabled, payment details will be entered on its hosted payment page and only the methods actually displayed there will be available. Never send card details, security codes or one-time passwords by email.

6. Delivery

Available destinations, delivery charges, carrier and estimated dispatch and delivery times will be confirmed before acceptance. See our Shipping Policy. Tell us promptly about an address error or a delivery problem so we can help.

7. Cancellations, hygiene and refunds

Our Returns & Refunds policy explains the limits on change-of-mind returns for sealed hygiene-sensitive products after unsealing, any applicable withdrawal rights and remedies for faulty, incorrect or undelivered goods. Accepting these terms does not waive mandatory consumer rights.

8. Safe use

Follow the manufacturer's instructions, cleaning guidance and material or lubricant compatibility information. Stop use if discomfort or irritation occurs. Product information is not personalised medical advice. These instructions do not limit rights relating to unsafe or non-conforming products.

9. Website use and changes

Do not misuse the site, interfere with its security or use its content unlawfully. We may update these terms for future requests. An update does not retrospectively remove rights under an existing agreement. Nothing here excludes liability or consumer protections that cannot lawfully be excluded.

10. Questions and complaints

Use Contact Us and include your order reference and a short description of the issue. Mandatory protections and access to the courts or consumer authorities available under applicable law remain unaffected.